Telkom: another long wait begins

<p>So i generally try to be a positive person but lately Telkom has pushed me to far, between the lack of internet and the continious loss of my fiber order I've gone from loyal customer to angry customer.</p> <p> </p> <p>So I will first start with the phone call made to them today. My WiFi is down and has been down since the outage on Thursday. I phoned their 10210 number, waited paitently for twenty minutes and someone answered. After a brief butbpolite exchange I was told that there have been problems with the d-link routers, so having been following the issue online I knew that Telkom had told other customers that there had been problems with the Aztech routers too. So i queried this and the guy just laughed. I then got an order number for a technician to contact me and to help set it up. I requested that the technician come out on a specific day as this was the only day I was available. This of course will be ignored as it so often is. Hey come on does anyone else think that different makes of routers given to us by Telkom all going out at the same time all over South Africa isn't odd to say the least? And to think my router is only 3 months old now, but neither the old or new router are working. And since so many peolle are having this issue I wonder how long it will take them to fix it, seriosuly your customers are going to be spending a fortune in data for a service we have already paid for.</p> <p> </p> <p>I then asked about my fiber optic order, and mentioned that I was promised it qould be done two weeks ago. Only to be told that there was order for me... I admit I lost my temper there.</p> <p> </p> <p>For about 8 months now I have waited paitently forbmt fiber optic to be installed. At first they told me they could not do it, unless they broke a wall down but that if they broke the wall down I would have to pay for it and pay for the repairs. So i refused. Then the body corporate at the complex I live in made a plan and allowed Telkom to run the lines outside the building. So I placed an order in again with Telkom to get fiber installed, I asked them to make a note that the cable would need to be installed outside of the building, theybassured me they had done that. So the technician arrives and he says sorry I can't help you as I have to run a cable on the outside of the building and we will have arrange another company to do that. So i explain that I had Telkom of this only to be told that no one had put that on the order, but they will come again in two days and install the line. Two days come and go and not a word from Telkom, so i try again, the exact same thing happens. This has happened about four times now. I want fiber, I keep ordering fiber, I always tell them what they need to know but it keeps coming back with excuse after excuse. So 8 months later I still have no fiber.</p> <p> </p> <p>I just want my internet back. And I hate that you neber schedule a time for your installations - come on Telkom we have jobs which won't allow us to stay home all day waiting for you. </p> <p> </p> <p>Please fix my internet! I'm fed up.</p>