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Elmien S

1 reviews | Active since Jan 2011

16 May 2026, 02:10

Telkom - another day another buck

Telkom Client Service 1/10 - Please educate your staff! You can not keep charging clients just because your system is automated - if a contract is cancelled make sure your automated system is updated. Abuse is not justified just because - the Telkom system is automated - the staff is *********** - Telkom contracted an aggressive debt collector. Charging clients in error is *****. Bullying clients to pay for these errors are simply pathetic! I challenge Telkom to contact me in order to resolve this matter. I have visited your store several times, I have contacted your consultants, I have tried every avenue in order to resolve your error. I showed my loyalty towards our contract agreement by paying my bill every month without fail, why don't you try and do the same by resolving your error.

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Elmien S's update20 May 2026, 12:14
Reviewer Update
I want to add this: B Jacobs, thank you for your assistance in resolving the matter. As mentioned to you, it is much appreciated. But as for Telkom, making use of your product again - Never! Just a word of advice: measure the integrity of your clients by looking at their loyalty on your bankstatement. Don't just attack and later use your automated system and aggressive debt collectors protocol as an excuse. How embarrassing! PS. NOW I also record all my phone calls with your staff so that I have proof should you request it again.