Telkom and WWAS cannot process claims!

Telkom is selling phone insurance that is managed by the most *********** company called Worldwide Advisory Service!!

1. After submitting all the required documentation on the 18 September , it took 7 days to get a quote on the excess amount required. 2. When the excess charge was received on 27 September, it was incorrect and did not match the contract agreement. 3. It then took another 2 days to get the excess amount corrected - response only received on 01 October. 4. Once excess was paid, the order for my device has still not been completed as I write this on 03 October, while I’m being told that only once the PO has been submitted I need to wait another 3 - 5 working days for delivery (which up to now is not reliable considering the extremely slow action I’ve received so far). In that time I have made offers to be reimbursed so I can just go buy the phone myself, I have offered to collect the phone myself, all to no avail. It has now been a sum of 17 days since I logged my initial claim and I still have not received a new device. I have spoken to multiple call center agents and a manager at WWAS (the administrators for this insurance) and have had responses that nothing can be done to expedite my claim even after all the mismanagement that has been experienced. I also reached out to Telkom on twitter and was essentially shoved back to WWAS with no assistance or escalation. This is a disgusting reflection on Telkom, OM insure and WWAS as the providers for a service that I have reached out for after the traumatic experience of being ******, and I now have suffered almost 3 weeks now without a functioning device to live day to day. It has cost me extra money to repair an old device that I had to tide me over while I supper through your bad service and I would like compensation and escalation for the bad service.