Telkom and WASP Content Services

We have been Telkom customers for years and currently have an LTE subscription plus VOIP. In the invoice which we received in July we were suddenly billed by Telkom for WASP Content Services. We did not sign up for these services and with our set up could not have inadvertently accepted them. In August we were billed a greatly increased amount for WASP Content Services

Telkom says to cancel and disable WASP Content Services, one should download their Mobile app. The problem, for me, is that their Mobile app does not work. As soon as I try to link an account the app crashes. It seems to me that the app cannot link either my ID number or my Telkom account number to my actual account.

I tried to get into the Telkom website but I have the same problem my ID number and my TIN number do not allow me to get into the ISP part of the website. I can't reset my user name or password which I need to do as it has been a long time since I have need to access that information.

This morning I finally managed to get to talk to someone at Telkom. I had tried often before but had always been told "call volumes are very high". The consultant told me that the only way that I could cancel the WASP Content Services subscription was to remove the sim card from the LTE router, put it into my smart phone, use *179*7# and cancel any linked WASP Content Services. This seemed to work (I can't check unless I leave the Telkom sim in my phone). I guess I will see when I get my next invoice whether I was actually successful but there is nothing to stop me being resubscribed.

The consultant could not/would not help with my problem with the app and the website.

I am not impressed with Telkom's attitude or service.