Telkom and VVM Debt Collectors

I app**** for a Telkom ADSL line in Sep 14.In Nov 14 the installers came out but couldnt complete the installation.In 2015 I received multiple sms advising that I owed Telkom money.I called Telkom on multiple occasions and every person confirmed that I didnt have a line and that they would sort it out.3 weeks ago my 'account' was handed over to the most *********** debt collection agency called VVM.They called me,I explained the situation to them and they were unable to assist.I tried calling Telkom and could not get through to the call centre.The same person at VVM called me a couple of days later.I asked for a contact person/number at Telkom to try and resolve this matter.After waiting on the line for 5 minutes the VVM agent couldnt supply me with a contact number at *** said she would ask her supervisor and call me back in 5 minutes...still waiting.I decided then to phone Telkom who then referred me to the credit department.I managed to get through the following day and spoke to a person called Shaun who again confirmed that I don't have an account but he was unable to assist me and said he would escalate the matter.He also advised that VVM should have logged and resolved