Telkom and Vumatel Fiber

Last week Tuesday my wifi was suspended, upon querying why? They gave me an account of OVER R5000.00. ?. When asked why? For fiber installed!!!!!! Firstly, when Telkom phoned me regarding fiber, they told me, installation is for free - NO COST TO ME. Then a month and a half upon accepting, Vumatel came to install the fiber - only to find out, there IS NO FIBER in our complex. So, no fiber was installed. Upon paying and querying and logging complaints, no one can help me sort out the issue, I only receive sms’e telling me the issue has been resolved - BUT STILL NO ISSUE HAS BEEN RESOLVED!!!!!!! How can you offer a service that is not even available and then charge customers for a service not received? And then upon querying, only send sms’e telling the problem is resolved if it is not been resolved? This is really the most pathetic service I have ever received. Sounds like a big ****!!!! BEWARE OF VUMATEL AND TELKOM