Telkom and Vuma are playing games

We have an ADSL line uncapped running at 4mbps we upgraded to the uncapped fibre line through Vuma

Vuma came and installed our fibre box and router now telkom had to activate it 24 hours later nothing happened, they helped us configure everything but always at the end of the call they say they can't help or it's always a different issue as to why to internet won't start working.

They always say a supervisor in charge will call us back it's been 3 weeks of calling the call centres nome stop and no one can help

We even tried vumatel , vuma can't phone telkom on behalf of the customer because that's not how it goes we need to keep phoning and checking on the update of whatever they keep saying at the moment but everything is still pending or still at exchanges or they can't see or do anything on their side

Something needs to be done because we are paying for service that's not being rendered..... Just a simple activation of our fibre line that's all that's needed.