1 reviews | Active since Nov 2015
Telkom and there escalating Feedback
My story i app**** for a internet line at Telkom on 19 September 2017. After numerous attempts contacting the call center and spending almost hours waiting on the phone for someone to answer at the call center, i always get the same feedback (we will escalate the process). The latest feedback on hellopeter: 5 January 2018 Official private business reply Good day, Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department. Your reference number AI ********** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards, Igsaan Telkom Social Media
27 December 2017
Official private business reply Good day geanooo1985. Sorry for the delay and inconvenience caused. This matter will be escalated for urgency and our consultants will be in touch to assist. Thank you. Regards, Moenieb. Telkom Social Media Team.
Can someone please escalate Telkom out of the country give South Africans something new and better
Good Day Gradwell
Please accept our apologies for the delayed response, At this stage Your order is with our networks department for investigation for an available port. Once the order has been given the green light you should receive direct communication for our installation department.
There is currently no ETR set, but as explained you should be notified directly
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day Gradwell
Please accept our apologies for the delayed response, At this stage Your order is with our networks department for investigation for an available port. Once the order has been given the green light you should receive direct communication for our installation department.
There is currently no ETR set, but as explained you should be notified directly
Regards
Telkom Social Media Team
Bronwyn
Best regards,