telkom and their truth withholding staff during lockdown

My Telkom mobile account was behind due to unforseen circumstances, I started paying back end of feb and when I enquired before lockdown 21 march, how much still to be paid before reconnecting they stated an amount. On my payday, I paid x amount. when I asked telkom when the lines will be reconnected they said I have to pay the march 2020, then it will be reconnected. another chat agent on fb messenger said they will escalate payment and.resume lines.

30 march, telkom chat agent told me my lines were canceled on 19 march and if I want.to resume I will have to apply to get numbers and contracts from start.

where can I log an complaint about false information and taking money where no service will be restored especially during lockdown and uncertain tines. we as a family need access to information and both my husband.and I need it.for work.