Telkom and their ****s

I am a customer at telkom who has been paying all bills on time. I recently received an email from Fourie Solweyiya about a debt I owe. I called telkom asking them about the debt.

What happened was, last year I asked them to change my two prepaid numbers to contract numbers, but instead they delivered sim cards to me with new numbers. I then called them and told them about the mistake they did. They then corrected the mistake after a lot of run arounds. They then cancelled the new numbers thereafter.

This year I get an email from the above company saying that I owe telkom and I have been blacklisted. I communicated this with telkom but they always open a case for me because the previous one is not resolved. I have about 4 case numbers with me from telkom regarding this issue.

I pay my debts on their online portal, and the account in question was never there. I have never received a letter from telkom saying I owe the account in question or an email. I just woke up one day to receive these people's email. Telkom cannot understand why I owe and cannot trace the activity of this account, thus they are always opening cases which are never resolved.

I suspect that there is an employee at telkom who is performing these ********** activities with the above mentioned company since no one knows what is going on and I cannot receive answers from telkom.

I am furious with these people. You go to telkom and purchase their services, and this is the thanks that you get. They let these fradudulent activities continue right under their noses. I have been calling and explaining this issue to telkom but no one is listening. I am not a happy customer. Fix this telkom, yerrrrrrrrrrrrrrrrrrr