Telkom and their Ridiculous After Sales Assistance

I am absolutely both disgusted and fed up with telkom and its ridiculous service and network it's bad enough the network is so bad but their unpaid fees are even worse!!! Due to unforeseen circumstances my contract which is only for R99 went unpaid last month so this month for the month of April it was R99 arrears with the current of R99 and a R200 penalty fee. My debit date is for the 16th a payment was made at the kwadukuza pik n pay branch at the mall and when we asked the consultant prior payment she said we don't need to come back to show we paid it's instantly received and will take 3 working days to clear which meant by the 14th it was meant to be cleared even on the statement we printed it shows the 16th is the debit date but when we phoned telkom they assured us that they will not debit. To my surprise and disappointment on the 16th they debited and it went unpaid again which means now another R200 will be added to my account and now this has affected my other debits. Due to telkoms incompetence my other debits have been affected. Out of loyalty I have kept this contract with telkom and am on a month to month but now their incompetence just makes me want to cancel as no one wants to help even the telkom portal states payment was made however they still debited. No one at the branch will help they just say its system generated and the call Centre is useless as they give false information. Telkom is truly the worst of the worse and I would never advise anyone to take a contract for them no point them having cheap contracts but then no one assists and gives good customer service /after sales assistance. Pathetic business practices for sure.