Telkom and their promises!

After a fault on Telkom's side with payment not allicated to my account, I was finally able to request a move order. A technician came out this morning and promised to call me back as the line from the main pole was dead. The installation was syppised to happen TODAY! I am yet to hear anything back and phoning Telkom is useless as all they can do is request a call back. Why then have a number people can call if you're just going to asj for details and maybe return a call!??? Call back two days later doesn't help me. Now they intend to charge me for a full month when I haven't had an actuve lune in 20 days! So who's breaking the 24 month contract now???