Telkom and their Pathetically Poor Service Think twice on using them.

Hi

Can Telkom Urgently assist me. My business is now reaching a crisis point due to extremely poor service deliver. On the 01 March 2024 I was contacted by Charmainey Avontuur for a business upgrade. She indicated my system including my switchboard would work much better as well as my internet. I agreed to the upgrade on the basis that my services would be retained but I will have much efficient service and faster internet and call service.

To my horror a few weeks later she had removed my main line from the switch board. This was utterly devastating to my business as we struggled to now transfer calls as our main line was no longer on the switch board and she sold me and charged me for a stand alone device. I was totally appalled and disgusted at the service delivery as our line had now to be activated on this stand alone phone which meant for a week our calls were not active and I lost business. After it was finally set up I began the arduous journey of trying to contact Telkom numerous time to explain to them that what they have done is wrong. I never requested my main line to be moved from the switchboard. We have now reached half a year and this issue has not been resolved. We have several technician come in in a week, every time its a different technician and they all say the same thing they dont know how to transfer my main line to the switch board. The latest is that my main line is again not working and yet I am loosing business and Telkom and their service delivery is so pathetic there is no-one that is accountable or responsible and there is no manager or supervisor that is interested in assisting.

The woman who did the sale to me is not accountable for damages she has caused my business. Telkom systems do not talk to each other, and now I am left with a switchboard that doesn't work, a land line that doesn't work. This has incurred me huge cost with loss of business and I think that I right now have no other option but to take this further with the media and have this resolved through legal action against Telkom for my losses.

To date no-one has resolved my loss of business that Telkom has caused.

URGENTLY ASSIST ME