Telkom and their pathetic service

In May, round about the 20th I app**** for a WiFi connection. Application went smoothly. I was told to wait up to 21 business days (fair enough). Few days passes and a technician got allocated to my sisters order, mind you an order that was placed after mine. Her wifi is now installed for about a week already and I am still waiting. I have been calling telkom 10213 line and first they told me my order can't be tracked, eventually they manage to find it. Now their only responses are they offline blah blah that old story. Today I called again, and they had the nerve to tell me that I need to call them everyday to find out if their systems are online again, forgetting that it takes up to 30mins for an agent to even say hello!! Apparently if I don't call them, they will NEVER KNOW that I have a pending order!!!!! What the hell man???!! I have been a loyal customer to Telkom for the past 6 years and that simply means nothing to them. I am demanding an official response from them. I refuse to use my working hours to call them. We are all going through this pandemic together, but telkom acts as if they are worse off right now!! Mxm.