Telkom and their Non-existent PAIA Department

I have absolutely had the worst experience with Telkom!!! I am not a client of theirs directly, but I have to witness poor consumers being sent from pillar to post when they have taken out a contract or offering with Telkom and requests for beacon and billings are made. No one in their call center knows that they have PAIA department or details of the department to assist with escalation of requests made! This simply means, you email *** and if you're lucky, get a response from Nasiphi. I am sitting with 4 different client's requests for beacon and billings, which they have consented to, but Telkom simply does not respond. We have even paid for the one request to release the information for a client, but it is nearly a month and we are getting absolutely NO FEEDBACK. I therefore want to warn all consumers - PLEASE don't take out a contract with Telkom - it will inevitably result in disappointment and delays when you need them most.