1 reviews | Active since Sept 2020
Telkom and their no service and bully their customers policy
If I could give them zero stars I would. Or maybe -1000 stars. App**** for fibre at our house. We had fibre at the premises that my daughter had had installed in 202 and it became to expensive so me being a loyal Telkom customer for the last 6-7 years, app**** for fibre through them. She cancelled hers and I took out a package that was obviously not as expensive. That was 30 May. It is 27 June and we still do not have wifi. Skynet took a week to deliver the router. Then I was told that a technician will be dispatched to do the install. I waited another week. Called again. and the sales dept in their infinite wisdom created another order. Another week later the technical team told me I have to do it myself as their is a fibre installation and I have to connect the router. At this stage we discovered that the router is faulty. So we used the old router. To discover that duplicate orders were created and now they cannot get the wifi connected. At this point I had made 38 calls to Telkom to sort this out. And I counted them on my phone call log. Then I had to cancel the duplicate order and had to wait for that to be completed before I can get the correct B number connected. When I called I was told that this B number belonged to Mweb, and I have never ever app**** for a service with them. And it was sent to me by Telkom. I had to call the Sales Dept again. By call 43 I decided I had enough and app**** at Afrihost. Within 4 hours everything was done and they had logged a request to get the line released to them. Called Telkom again to cancel the service that is non-existing just to get told that it is active on their side, irrespective of the fact THAT I DO NOT HAVE WIFI and that they are going to charge me a penalty, AS I AM IN BREACH OF CONTRACT. Not them, who has not provided the service that I was promised, but me, who got fed-up with begin shunt from pillar to post. I think that a pre-requisite for a position in the interviews to work for Telkom is that you have to be able to be ***********, and you must hate Telkom's customers and feel absolutely nothing for service delivery. And then I got told that I had to break the router that they sent me and I should have tested it immediately. No withstanding the fact that they told me to wait for a technician to do the install. If you value your sanity, stay far away from them!
