Telkom and their messed up payment system

Telkom and their messed up payment system

Every month I have to battle with a missed debit order fee of R202.70 which Telkom runs because they can't find money in my account. that being said I **** a payment on the last day of the month on their website which allows me to pay my account either via credit card of eft. Given that eft takes a while to reflect I opted for credit card instead which was paid immediatley and successfully.

Now if my debit order runs the end of the month, I do have the entire day till midnight to make said payment. After having a heated conversation with Telkom, I augued that the payment system is messed up. According to their t&cs if i want to make a manual payment, it has to be done 10 days prior to debit date and I dont get paid 10days prior debit order date so how am I supposed to do that?

Im absolutely livid with your system.