Telkom and their lies / false advertising as well as terrible service all in one nice little package.

so, my experience with telkom in the past was not completely horrible, the past being during my stay in the northern cape, my line was installed quite fast and other than the occasional port reset ( which is understandable) i had no problems.

recently however, i have moved to richards bay and have had nothing but ENDLESS nightmares with telkom, upon finding my new rental i checked the telkom website for connectivity information, where it states that my new address would be able to go up to 10mbs VDSL, after applying for a line in the new premisis BEFORE i did the physical move to try and keep things fluid and get the job done while i was on leave before having to start work in my new position, but still i ended up waiting about 5 - 6 weeks before the line install actually got done. ( 3 weeks for the line going from the box in the street to my house, another 3 actually waiting for a technician to come complete the install inside my house?!)

not long after that december time came, which i spent with familly away from home, 2 weeks after the install was finally done and my application to upgrade the line to 10mbs from 4mbs was put in (on the second attempt as well after having the first cancelled with NO REASON GIVEN OR FEEDBACK TO THE CUSTOMER?????)

upon arriving home i decided to do a test, since i too, work in the field of I.T. so i do know what is actually going on, after seeing my test show that my line can only handle a maximum of 5mbs when 10mbs was advertised for my specific address?

so we called telkom, and were then told after about 4 or 5 phonecalls that they need to send a technician out, to test the line and make sure its port can take 10mbs, which the original technician was supposed to do on install and apparently never did, so basically i was also told that i now have to take another of MY leave days and throw them away because telkoms staff cant do their jobs properly to save their lives?

and ofcourse i was told telkom would be in touch with me to arrange something to fix this issue... this was a week ago, I AM YET TO HEAR FROM TELKOM AT ALL????