Telkom and their lack of technical service

I have logged a call over a week ago with regards to my telkom ADSL line not working I was originally told that it will take up to 72hours for the problem to be resolved however when I call to do follow ups I am being told that the call is still sitting with testing even though I have told them that the lines by the telkom box have been damaged as i have walked up and checked

I have even been given an escallation ref no as well as a normal reference number and have heard nothing since then not even 1 phonecall. I am highly dissapointed in Telkom's service they are quick to take payment and offer their services but are dismall when it comes to sorting out an issue. i work from home and have been unable to do anything for OVER a week.......