TELKOM AND THEIR ISSURANCE ADMIN PLUS ARE TRASH....THEY ARE **********!!! STAY AWAY FOR YOUR OWN SANITY

Greetings. I took out a cellphone contract with Telkom in December 2021 (upgrade). I have been consistently paying Telkom on monthly basis through debit order. After going through a traumatic experience of failed attempted car hijacking and ******* (two days ago) with my elder daughter and my cousin, assaulted and having my main phone ****** in the process, Telkom just decides to turn their back on me. After following their advice to go to the police, hospital, police again and saying I should go to my nearest Telkom Store. I opted for Eastgate Telkom Store, where I bought the phone from. Upon arrival, I was dismissed without understanding my story by one of their staff members (Naming and Shaming -Ruth, Assurance department). She told me, "they don't do those things there". When I enquired what she was referring to, as it was clear that she misunderstood or had a listening problem, she said "to blacklist a phone and get ITC". She was clueless yet very rude, cold, unprofessional and ***********. Telkom is blessed to have some of Staff Members like Kathy who did a damage control and offered her phone to call 081 180 until we spoke with someone. Their lines were all bad since Morning, which was confirmed by Yandi, their consultant. After several failed attempts to reach their Insurance consultants, I was given another no ***. The lady was kind enough to give me "their direct line" incase the call dropped after transferring. I spoke to Sipho who further referred me to *** or Admin Plus ***. I have been trying to reach these people from 15H15 yesterday. It is so frustrating when you calls are either picked and dropped on your ear, after queuing for so long.

I cannot wait to go back to Vodacom. Telkom you should do what is right. The same way you are enjoying our hard earned money every month, you MUST get off your high horse and RESOLVE our issues.

They are yet to advice me on what requirements are for Claims and how much is Excess.

I hope South Africa and the Whole World are watching how pathetic and ****py you are, exploiting and manipulating unsuspecting customers.

Thank you