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Naasif O

1 reviews | Active since Nov 2019

23 Nov 2019, 18:01

Telkom and their *********** staff

So on the 6th Nov 2019 I realised that I only have 10gigs left from my free me 20gig package. Now normally I have about 6 gigs left at month end and most months my data carries over however, November seemed to be different with my data usage.

As mentioned I have a free me 20gig and I receive a video Lit monthly of 50gigs. Every single month since I started with my contract, I've never had any issues and experienced any problems like this.

When I noticed that my all network data was being used instead of my video lit, I took screen shots and sent it to them to investigate. Very long story short, after speaking to more than 16 telkom consultants including a few managers and taking 2 days off from work to go into their stores to report the matter because the call centre agents are lazy /useless, they decided to send me an email stating that their findings regarding the video lit shows no abnormalities, they closed the case and never made contact with me. Now I don't know if they know what I'm querying or if they are just lazy and stupid in doing their jobs.

I'm interested in why my all network data was used instead of my video lit for some time and I still did not get feedback from them.

I WANT My ALL NETWORK DATA BACK and this complaint is my first. If I have to take this to court I will because, if you go back into my history, I have never had 10 gigs left on the 6 of the month. All I do is watch Netflix and YouTube which should be taking of my video lit. Now I have to go purchase more data to carry on with my daily usage of internet, emails, GPS and everything else I use that takes of my all network data.

Naasif Osman

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Replies (1)
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Naasif O's update25 Nov 2019, 13:46
Reviewer Update
So even though I sent in my complaint, still no one attempted to contact me regarding my data. Telkom creates data and have billions of it and they are to ***** (bunch of *******) to give back the difference of what my video lit used and put it on my all network data bundle. I'm not asking for 20gigs Only for what was used on all network instead of video lit. I had to now spend money to buy more data now so I can use my emails and everything else I use all network for. I have all my proof and have requested for you to send me proof of my all network data and received nothing so again, how do you close a case twice when you cannot prove to me that my all network bundle was used or not.