Telkom and their inability to service delivery

I received a phone call from them, asking if I have internet access at my house. On my reply that I am busy investigating options, I was bluntly told that if I do not have it installed, my land line will be cut off at the end of October. No reaction of "how can we be of assistance. No wonder the telephone guide reduced from a 6 cm plus to only 2 cm size. Shocking!