Telkom and their *****

I want to be helped on how I can make Telkom SA to give me back my refund of R700 after I paid for them to install an ADSL home connection or for them to come honor their obligation.

When you call them it’s hard to get a consultant as you continue hanging until, they don’t respond to my emails, I tried them on Twitter and Facebook - what they do there is to tell me that their technicians will come and I must wait for them. I have lost 2 working days for taking leave but they never pitch or relate and response as to why they don’t honor they obligation.

This is the fourth week since I have waited for them. Last week (6 December 2017), I again took leave because they said their technician will come. I waited and he didn’t. On the following day he said he will come, I again took a day off from work and still did not come. On Friday when I call him he doesn’t answer my calls anymore or even SMSes.

Today, Monday 11 Dec 17, I went to their in-store shop, based at Pavilion Mall Kimberley, they still cannot assist. They say it has been rescheduled till further notice, mind that I have been waiting for 4 weeks. When I demand my refund, they give me impossible demands as they now want many things like bank confirmations and IDs. I have to leave work to go form bank queues just to get my money back.