Telkom and their false promises(call centre agents aka lie to get you off the phone.

I upgraded my cellphone contract recently which was the worst mistake I made for the year. I collected my phone in February even though I requested the phone in October already. In April I get a phone call that my is in areas for 3 months which was a shock to me and I was advised that my line would be suspended if I don't make the payment within 48 hours.My line was suspended for about 3 days or so which is fair enough, I called in advising that I made a payment but I was advised that my line would only be restored within 2 to 5 working days. This is great customer services but fine I can respect company policy. Before my debit order to g off I realized my account was in credit and phoned the call centre to ask them to not debit me and this is where the fun and games started. The agent told me not to worry the system shows that I am paid up a month in advance so the debit order will not run and I was assured that if the debit order does run I will receive the money back in my account within 2 working days. As suspected the account was debited but not for my monthly amount but for an amount in access of R2000. I phone the call centre and they said they cannot help me until the money reflect in telkoms account which can take up to 21 working days. I phoned in again and again till I was finally informed the money cleared into Telkoms account and requested for my money to be paid into my account and was informed that the funds would be transferred to my banking account within 2 days. 2 days passed I was informed that the query has been resolved and the money was paid into my telkom account. I asked for the funds to be paid into my account. I was advised no problem funds will reflect in my banking account the next day. I phoned the next day and I was told I have to wait for 5 to 10 working days. - In summary I was promised that teamleader with email address *** will contact me after I made arrangements with him and funds would be paid in my account in 2 days. I was not phoned or contacted by him up till today even though I sent follow up emails. - Zama a call centre agent advised a supervisor would call me back and no one has contacted me - Telkom has been promising and promising me payment of my money and nothing I feel ****** especially since you switched of my service - Where is my money and what will happen to all these lairs Can someone from telkom please contact me and advise me how to get my money back and cancel the contract. I dont want your ******* anymore. My number is ***. Please listen to all the all calls made. Regards A very happy customer