Telkom and their empty promises!

I am highly annoyed with Telkom! And I am so glad that we have cancelled our subscription. We have gone through 3 WiFi Routers (Due to lightening) and 1 PlayStation due to poor workmanship and faulty/broken cabling, but, this is not the reason for the 1 star review! Around the middle of August 2018 I phoned Telkom to assist us with overcharging our account for the duration of a year. I spoke to Busisiwe who was the extremely helpful (Thank you). I was promised by th 11th/12th of September we would be paid our outstanding credit of R690.32 and our new found credit of R749.01 (Totaling R1,439.33). This morning, the 13/09/2018 I phoned and spoke to Angeline (Who I didn’t feel was interested in helping). When I gave them my reference number ********** 5 to see why the outstanding balance of our total amount R749.01 hadn’t been paid, she went on to tell me that “That amount is not in our system and we cannot see anything linked to that reference number”. So like Busisiwe did, she logged a email and told me “someone would call the account holder”. But, my problem comes in when I was told I would be paid in full by the 11th of September And IF I WASNT PAID I should call and give them the reference numbers. The first amount R690.33 was paid in September (After being promised it would be paid in the beginning of August 2018). My patience is running out Telkom!! This is the WORST SERVICE PROVIDER I HAVE EVER COME ACROSS!!! Do not sign up with Telkom as you will have endless problems.