TELKOM AND THEIR DREADFUL SERVICE AND STAFF

Not only are we extremely infuriated by the extremely poor and horrific service from Telkom but the lack of empathy and customer prioritization.

We were falsely told that payments through the post office would reflect immediately and that services would be restored immediately. To our disappointment nothing has been resolved. We have spent hundreds of rands trying to call customer service to resolve the issue, but no one assists and no one seems to care. In other instances we left holding on for hours. Is there a turn around time for calls?????

The trade route branch is completely useless and unhelpful. The systems are always offline so how does anything get done. Why is Telkom the worsr telecom service to deal with???

The staff sit and so nothing. We tried querying about a new handset, no one seemed to even assist or notice that we were there.