Telkom and their disgusting service after 3 months

Telkom is the most utterly disgusting service I have ever had the pleasure of dealing with, I knew they were bad as everybody told me not to go with them but, this is on another level, I've been waiting since March for a router, almost 3 months, Telkom says I should have the second router, which I do not, the technician who came out and the only technician I've seen in 3 months who came to my home said it would arrive in 7 days, I waited more than 7 working days only to be hit with an email saying I have received everything, which I haven't. When I phone Telkom, they blame openserve, when I phone openserve they blame Telkom, I've been to a physical Telkom main store and they cannot assist me, I'm paying for services I do not have. Almost 3 months have gone by and I'm nowhere closer to solving the issue after countless phone calls, speaking with managers of the sales department, email the fulfillment department once every 4 days and nobody can help me. Please do not take up service with them and for the rest of my life I will remember the horrible way I've been spoken too, like I'm the person in the wrong, I don't even care who is at fault, I'm not looking to play the blame game, all I want is what I'm paying for, I think that is a Consumer right, and what they're, I've been told there will be 2 routers and the next agent will tell me I don't need two routers, honestly my head is spinning. I will strongly advise anybody on not taking up this service or cancel it while you can so you don't have this headache like I and my family have had. I have used every available resource at my disposal, I have called all the companies I can, and all the numbers available on the internet, yet I'm no closer to being helped than I was 3 months ago.

How can a Company run with staff that doesn't know what's going on?

I will be taking this up further as it it actually unacceptable.