Telkom and their BS

When you have an uncapped line with Telkom through a host company which I will not name, as the Host company has really given me wanderful service. But I can not say the same for Telkom. As it has been over a week that my uncapped line has been down when I need to run a international business from it. And the BS that they come up with every time concerning what the $%^# problem is getting a bit much. And after a week of having to hear a load of BS about what the problem is they finally get bach to the Host comany and say that they have investigated the problem and that they are not prepared to layout the money to fix the fault. As far as I am concerned this is BS and it also shows you what #$&% service they provide to their clients. They are very quick to cut your line off when you do not pay, but we have always had our account up to date and we have even paid in advance for the whole of April 2021 but guess what we dont have any service to do our work.