Telkom and their bad service

On the 19-03-2021 I phoned Telkom to upgrade my LTE 40 Gig package to uncapped LTE.

Two days later I phoned as I didn't receive any feedback with regards to my order. When I phoned they said that my order was closed without being processed, and that it was a system error. They escalated my issue and said to contact them in 48 hours again. On the 01-04-2021 I realized my deal was actually down graded to 20Gig. I have been phoning them daily since then without my query being resolved.

I have also asked an agent to ask a manager or supervisor to phone me but I am still waiting for that call.

On the 09-04-2021 another agent placed a new order, once again I was told 36-48 hours I phoned them today again (13-04-2021) and was told the new deal was not even captured yet.

I am at wits end, I have never had issues with them before but this service is ridiculous.