TELKOM : AND THE USELESSNESS AND INCOMPETENCE CONTINUES

<p>Out of frustration because neither telkom or their social media rep came back to me I once again called telkom to find out what is the status of my fault resolution. After holding on for hours the guy at technical support answer. I gave him my details with the case number and the escalation number. He informed me I should just hold on. I waited for more than 7 minutes and then someone answered. But it was not him. The useless agent put me through to sales. Because either he is to *********** to deal with the problem or he does not understand how to reconnect to the customer that you kept waiting for ages. Telkom is useless useless. Close your doors you have no idea about proper and efficient service delivery.</p> <p> </p> <p><br />I suppose you are never going ton fix my issues that for service that I did not receive but have been billed for in advance or answer any of my questions. So I will not be paying the bill in full and only for the period that your despicable product was working. We will have to settle this in court I suppose. Also be aware that now I will be going to all social media with the facts and explain to them the extent of your incompetence. Further more I will be cancelling my contract and do not charge me a fee for cancellation because you are in breach of the contract for not providing a service and faulty goods but charging me for the service. According to the Consumer Act no 68 of 2008 I have rights and you have violated them. Contact me so that we can agree to a amicable way forward. <br /> </p>