SK
SHAISTA K

1 reviews | Active since Jan 2016

05 Feb 2021, 10:05

Telkom and the *****ulant charge of Netflix

Telkom and the *****ulant charge of Netflix I have been billed for a netflix subscritpion since Oct 2020 and I DO NOT HAVE A NETFLIX account! I have called Netflix and had this confirmed. TELKOM had no right to bill me for this. Being charged R169 each month for something I did not subscribe to is extremely fustrating. especially since trying to get TELKOM to refund me these charges is so damn difficult. They just a bunch of people who keep moving you from person to person and no solution. the call centre agents are not helpful. the mobile app is a joke. and the overall dealings with Telkom and anything billing or accounts related is just damn fustrating. INCOMPETANT, USELESS, RIDICULOUS TELKOM. GIVE ME BACK MY MONEY

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Replies (1)
SK
SHAISTA K's update05 Feb 2021, 10:12
Reviewer Update
Service centre and dropping calls whilst trying to get this issues sorted out - TOTAL RIDICULOUS.
Hey Telkom - Are your staff intentionally cutting the call when they dont want to help us? or is your netwrok connection that pathetic that the calls keep dropping????? or are you employing incompetant staff who just dont know what to do or how to do their jobs at all???????????????????