Telkom and terrible service

What a mission to close a Telkom account and the incompetence of people that deal with these things.

6/09/2018 I get a call from Sensekile Mdunge from Telkom ( ********** about the cancellation. She does a whole survey as to why I am cancelling and I go into how terrible their service is and all the problems I have Experienced since moving my line to my new address. Its so bad that there is actually a plastic tied around the Telkom ADSL box on the pole in my yard. She tells me that there is nothing on the system about my ISP cancelling my line. I tell okay, send me an email and I will then reply with the screenshots and get no reply. Today 19/09/2018 I receive an 2 sms’s stating that #1 my line cannot be canceled because I have ADSL with another ISP ( this is confirmed to be cancelled by my ISP. SMS #2 case ********** 2 was resolved..

I then call in 3 times and 2 out of the 3 times the person on the other end takes my details and ends the call, finally I get hold of someone called Dikeledi ( sorry if spent wrong ) stating my line is not scheduled for a cancelation and I should email the person I dealt with via email and phone. I do this and I get told that they did try and cancel my service but cant because it has not been cancelled by my ISP. The same person I sent screen shots regarding the cancellation on the 06/09/2018, well I sent her another screen shot today after being told I need to follow up with my ISP. I sent her the email again with the screen shot and I get told if my service with my ISP is effective the end of September then that is when Telkom will cancel my service. Needless to say I called my ISP to confirm and my service with them is scheduled to cancelled by the end of September as of the 06/09/2018.

In the mean time I get my bill and there is a charge that reads the following – SERVICE RENTAL CHARGE R111.64 – never seen this on my bill before.. I am also being charged for phone calls that Telkom advised that if you let them debit your account for payments you get 200 free minutes. Wow yet I get R3.18 for 3 calls this month – R12.56 for August – so I am being charged for calls that are supposed to be free. For a year my internet goes for weeks on end, I have numerous reference numbers about this and I get credited once only and my problem is never sorted out.

This problem was 1st logged on the 09/09/2017 which is more than 1 year ago. 65CWZ181 ********** 1 54AWK281017 72CWK130118 138AWK180118 437AWK250 ********** 0 ********** 6

So I must really be imagining myself with the pathetic service and terrible costumer service that I receive and top it off I want to cancel my line but it is such a mission to, with the 8 faults I have been credited on my bill once only when Telkom is and was fully aware of the technical issues on the line. I have all the emails, screenshots and messages via Twitter.

Someone needs to make contact with me regarding this ASAP, my next step is to contact The National Consumer Commission, SA Consumer Complaints and the consumer ombudsman.