Telkom and Telkom Mobile

1. Billing for LTE - no debit order processed, no billing statements sent, no communications<br> 2. Service suspended<br> 3. Contact TELKOM, informed me that I need to go into a branch to make payment and update my billing details for communications. Also no idea why debit order wasn't processed<br> 4. Branch informs me they don't accept payments (?). Handed me a pamphlet to make a payment and added my email address to send me invoices in the future<br> 5. Account says TELKOM, Account (Tax Invoice) doesn't have bank details. Paid into FNB Public accounts (Telkom telephone accounts)<br> 6. Follow up reconnection...again...and again<br> 7. Eventually are informed that TELKOM MOBILE is a different company to TELKOM and I need to speak to Telkom to arrange a refund.<br> 8. Telkom says they'll transfer the money, send email, proof of EFT and reference.<br> HELPFUL PERSON DISAPPEARED<br> 9. Telkom mobile cannot log a dispute, Telkom landlines cannot help because my account is with mobile. <br> So now my service is still suspended, my bill appears unpaid and my money is within Telkom but apparently totally untouchable. <br>