Telkom and Telkom Admin plus a ****

I have been a Telkom customer since 2017, 2021 I lost my job but was able to pay my premiums until end of March 2022, since it was my Insurances and paying for minutes but I didn't owe any devices.. April I called my account was on R1500 to make a payment arrangement, the consultant on the line told me that Telkom has no such fast forward now my bill added to R11000 something, March I received email from Telkom Admin plus that my insurances are suspended , I should call for Payment arrangement, I called Telkom on the 29 made an arrangement then I was told I needed to pay 40% of the amount owed, 1st April I paid then 4 April called spoke to a consultant by the name Zinhle who told they haven't received the payment as yet but I can email the proof of payment to her I did that, 5th I called asking if the got the proof of payment got through to Thandekile who told me my account has been cancelled and provided me with the case number ***2 to my surprise who was the account cancelled when I have a payment arrangement in place, on the 6 April called again asking about the case and why my account was cancelled , I was told that no actually when you click on the numbers they on fixed until you pay off Telkom but not cancelled, 11 April I spoke to Lindani who told me the case number is logged as a low priority, I can go to the store they will assist with everything on my account, they will be able to see what's going on and on Sunday 16 April the store advised me they can't see anything on my profile, the only thing they can see is an Iphone I took on 2017, 25 April I call ask them to tell me what's going on cause I have been to the store, got no answers, I need to know if my Insurances have been Reinstated, spoke to the supervisor who could give answers why account is cancelled when there's a payment arrangement and if the insurance got their money cause the Telkom Admin plus referred me to Telkom that they can't confirm on Billing and contract queries but she was admirant that Telkom plus can give me the answers, provided me with the Number I called the Consultant wanted to send me back to Telkom I told her was referred to you guys buy as per the email you sent was for me to make a payment arrangement pay my account then you will unsuspend my account, they told me to send the proof and they will re-escalate back to Telkom, even when I send an email to Them no response and 1 May I called Telkom again wanting to speak to the supervisor I was told she is working from by the consultant Nomusa, provided with the case number, she told me she sees nothing on the case and advised what she sees is that I requested to cancel my account, I asked for a Case to be logged to have my account reinstated and ask the supervisor to call but she hang up.. I haven't got any communication from Telkom or Telkom Admin plus and even the balance am supposed to pay off, I don't why, where will the money be going too since my account is cancelled and no one has answers.