Telkom and ****** lines

On the night of 3 Feb 2018 they stole the Telkom lines, every week when I follow up on this, they informed me that they are still investigating. when I asked what they investigate they said it is to see if it is worth installing the lines again (I stay in this area for 14 years and it is the first time they stole the lines). the second week they where still investigating. the third week. the investigation was complete and the cables was ordered where someone told me it would be within the next week. when I phoned today they told me that the cables will only arrive on 05/03/2018. WHAT THE HELL?????? must it really take about a whole month to investigate and order a new cable?? How long will it take Telkom to install this cable? another month? while this joke is going on we have to make alternative arrangements for our children so that they can do their school projects which also cost us a fortune. every time I follow up they told me about a new produst that I can get to make it easier for me. today it was the fixed line look alike. when I asked her if it also work with uncapped data she said to me yes. I phoned sales and select the option to make changes to my line, I was holding for over 30 minutes and eventually I phoned AGAIN and selected new product and they picked up before a minute and then they told me it is not do able.

I just want to know if Telkom like to make fools out of us? we do pay for the service after all, it is not that we get it for free.