Telkom and staff - USELESS

2 weeks ago, my data ran out on my telkom 20gb day and 20gb night package.

I logged onto the website and did a top up but received an error on both occasions.

I then noticed on my telkom app that both data bundles had been logged on my account.

I called the telkom useless customer service and spoken to Maxine Peterson who told me that she will log a case to have it removed as it cannot just be removed from my account. She logged the case and also ensured me that the top ups will only come off my account on 1st April.

She said the case would take 7 working days (23rd Feb), it is now the 26th Feb and I have still not received any feedback and this full amount is still reflecting on my app.

So today I call them again, and speak to Cheryl, who tells me she first needs to confirm if the action that Maxine took is actually possible.

She confirmed and said all she can do is do a follow up. I told her thats not good enough as my account will be debited on the 1st of March and if that full amount comes off my account then what happens?

She responds stating that I will get a credit, ***! I pay you every month but you want to give me a stupid credit for YOUR MESS UP?!

I ask to speak to Cheryl's manager and get told that his dealing with an escalation and can follow up on the case but will only be able to call me back within the course of the day (i can guarantee that **** is not gonna happen)

ALL I WANT IS FOR THE ONE BUNDLE TO BE REMOVED FROM MY ACCOUNT THAT I DO NOT GET CHARGED FOR THIS!!!!!!!!!

but that seems to be too hard to do for one stupid company.

People I have spoken to since: Thulani (chat functionality), Maxine Peterson, Cheryl and then Cheryl's team leader who is meant to call me back is Luthando