1 reviews | Active since Jan 2013
Telkom and Selldirect - Who is lying?
Telkom please explain! A call centre agent contact me 12 Oct 2015 by and mislead to believing that they were from Telkom and asking me to renew my Telkom mobile contract. The call centre claimed to be from Telkom which was the main misleading element. When the modem and sim card was deliverred I realised that the delivery is from Selldirect which made me suspisious. I called SellDirect and told them that I don't want any contract with Selldirect, I will only deal with Telkom directly. The call center agent told me that my contract is still with Telkom and Telkom will still be my service provider and debit order from my bank account will still be done by Telkom.<br> I visited Telkom and they have no knowledge of the new SIM or my upgrade. Telkom are not able to activate my new sim or upgraded contract. Telkom can't assist me and have nothing to do with them. This means the Selldirect call centre agent was lying to me.<br> Then my question is: WHERE DID SELLDIRECT GOT ALL MY INFORMATION FROM??? THIS IS ***** ! ! !<br> The device is not activated, the supplier is now Sell Direct who is parading as Telkom. <br> I am unhappy I don't want to deal with Selldirect. My contract is with Telkom 8ta
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM162662
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM162662
Regards
Narriman
Telkom Social Media Team
