Telkom and ridiculous service

I had a fiber to home package from Telkom for a coupe of months and I was about to change residences and called in to Telkom to enquire if the area I was moving to had fiber coverage. Unfortunately the area I was moving to didn’t have Fiber coverage so I asked if I was able to convert my package to something that would work in the new area. I was advised that I can’t convert and would have to cancel my existing package and get an LTE package instead. I enquired if I would be charged a cancellation fee of which I was advised that the cancellation fee would be waived. I received a reference number for both the cancellation and the waived cancellation fee. I immediately called the sales department to get the LTE package. At month end (November 2019) I was billed for the recently obtained LTE (as expected) but I was also billed for the cancellation of the fiber package. I called in a few days later to enquire why I was billed of which I was advised it was a mistake and that I would be refunded within 5 - 7 working day’s. 10 days later I had still not received my refund. I called Telkom once again only to be advised that the person that I had dealt with had not processed the refund, I was again advised that it would be processed and would take about 10 days. After this I called again and was told that the last two people had captured something incorrectly on the system and that it would be amended. True to her word it was amended and I indeed received a call from their credit department advising me that I should expect my refund in 5 days. I still have not received my refund and I called in on Monday and I was advised that the system reflects that my refund was done and received by me. I had to send my bank statement through to prove that I had not refined anything. The person I spoke to said they would get back to me on the same day and they didn’t. I called again yesterday and sent my bank statement again and this time I held demanding conclusive feedback and they promised to call me back before the close of business and they didn’t. I’ve just called through this morning and I still don’t have any feedback.

It’s been over a month of being sent from pillar to post and dealing with this below mediocre service from Telkom. I’ve constantly heard people complain about Telkom’s ********** service and I’ve now experienced it first hand - it’s ridiculous.