Telkom and P&P Attorneys

Thanks Telkom for handing over my account to the lawyers without informing me about my final invoice. No E-mail was sent , no call or anything. I found out about my final invoice via a messsge from their lawyers and after 2 weeks of going back and forth and calling the billing department myself , then only did I receive the detailed billing. I requested proof that the bill was sent to me and the matter was escalated thrice but no feedback was given. Honestly, I am glad I canceled my Fibre and phone contract with Telkom because if this is their level of customer service I'm appalled. I will never ever take out a contract with them ever again and I will not advise anyone too either. But on my side I will settle the account for the month owed because I found out Telkom debits In arrears and this wasn't mentioned to me before handing over my account. The law firms name is P&P Attorneys. Just a bit of background on P&P Attorneys , they didn't have the correct final invoice when a sms was sent to me about my missed account, neither did they do the required checks to find out if the correct procedures were followed by Telkom before handing over my account. Also, they constantly sent letter of demands even after I notified them that I will settle my account with Telkom and not through them. I was a customer for almost 2+ years but the treatment received once you canceled a contract with them is appalling.

But thanks Telkom and P&P Attorneys out of 100 I give you 0.5%