Telkom and poor customer relations

I have been attempting to get approval in regards to my Fibre installation. I was assisted early April by Devin Naidoo who was really helpful but thereafter the process has become utterly frustrating and cumbersome. Several phone calls to your call centre with no resolution. The consultant who assisted after Devin initiated the request told me my order was cancelled! Called again a day after assisted by a different consultant who told me my order was valid and was awaiting approval. I have yet to hear any feedback.

I contacted MetroFibre who communicated with Telkom and an agent Sthe Zondo emailed me in regards to my contact details. He has yet to even respond.

This is pathetic customer service and the request is urgent as we are working remotely.