Telkom and Openserve’s Incompetence

I ordered Telkom Fibre on the 14th of December, order number ***A, and was informed that a technician would come for installation on the 28th of December. Openserve also called me to let me know that a technician has been dispatched to install fibre on the 28th. No one bothered to call and inform me that they would not be able to install on the 28th. I had to call them myself, and was told the matter had been escalated with Openserve, and that a technician would contact me for installation on the 29th. I called again on the 29th and they said a technician would come for installation on the 30th. Today, on the 30th, when I call to find out what time I should expect the technician I am told that there are no routers in stock and that a technician should contact me next week to arrange a date for installation.

I had already cancelled my previous contract with my previous WiFi provider as I was informed I would be connected to Telkom fibre by the 28th of December and did not want to be billed for services I would not be using. This is a huge inconvenience as I start work on Monday and will not have internet access. The fact that I have been the one to follow up on a date that was given by Telkom is completely unprofessional and *********** of the company! I am very disappointed with Telkom’s service.