Telkom and Openserve something is not right

Sent to Telkom

Please can you investigate this serious matter on the 28th of Jan 2019 at 10:20am my ADSLline stopped working. I have logged the fault and have received but one message from openserve. It is my believe after the 1st visit of the technicians on the 29th of January 2019, that either an openserve employee has been negligent or has committed ***** with my ADSL line specifically. None of my neighbours with Telkom ADSL lines have been affected what so ever. After another call today to 10210 I am being told the resolution date for my line being up and running is 21 February that will be almost one month. This needs to be escalated for investigation. Because a line that was working 100% can't just be the only isolated incident that stops working. My conclusion listening to the Openserve technicians that visited our premises on the 29th of Jan is that it appears like negligence. Please can you contact us asap on ********** 004.