Telkom and openserve do not care about paying customers

I have report my damaged fiber line last week Wednesday (27 January 2021). Up until this morning did I only received a SR nr from Vodacom. Every day that I phoned Vodacom said the fault was in line. This morning after threatening Telkom phoned me and said my one account was suspended. And that a technician will contact me definitely during the morning. Up until now (14h28 on 04 February 2021) was I still not contacted by a technician.