Telkom and Openserve - bad service

It has been two months that am just simple trying to transfer my line to a new address. All I have received from Telkom and Openserve is frustration and no clear information. Everytime you phone it is the same line - you have to wait 48hrs. In the mean time nothing is being done. Yet you receive your account on time that needs to be paid for what? Yesterday the technician would get in contact with me. Guess what nothing. This is really such bad service this is all I can say.