*********** Telkom and Openserve!!!

I have recently relocated premises and app**** for a new fibre line. I now live in a granny flat next to the main house which I explained to the Telkom consultant Delon at Telkom Westwood Mall. I few days later I was called to say the line is live and I can collect my router, which I did with much excitement because I work from home and need the fibre for business purposes. I collected the router came home only to discover no ONT Box. They had apparently made another port live on the main house, which does not help me. Almost a week later, I have Telkom and Openserve chasing their tails and no one can give me an answer. I have Brendon at Openserve trying to sort out the mess that no one can seem competent enough to understand.

I am no closer to having this resolved while I hear they are looking for answers, what a bunch of fools. As we speak, I am connecting via hotspot from my phone to connect. Both Telkom and Openserve seem as clueless as the other, what a joke this has turned out to be.

Whilst they are clueless I the customer am left inconvenienced!!! This is totally unacceptable, I will not recommend either of these companies!!