SH
Sisanda H

1 reviews | Active since Apr 2010

03 Apr 2017, 10:31

Telkom and Open Serve Horrible service

<p>I app**** for the Telkom FTTH, on the 23 March a guy from Openserve came to install the fibre at my home. He told me he had trouble with the cables and he will bring a team to help him the following day. He left a cable hanging behind my microwave. I waited for him the following day to arrive, till today (3 April) he has not arrived. I am left with an unsightly cable hanging in my kitchen. I tried several time to contact telkom only to be put on hold for more times than i care to count I even sent emails to telkom and openserve and no one responded. All I want now is for Telkom to come and remove that cable from my home, as I am no longer interested in their shoddy service.</p> <p> </p> <p>Sisanda</p>

0
Replies (2)
Telkom
Telkom's reply03 Apr 2017, 11:54
Official

Good day Sisanda,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

SH
Sisanda H's update06 Apr 2017, 09:38
Reviewer Update

Hi Bronwyn ,

My ID number is ********** 743080. I am no longer interested in your services. Please send someone to remove that line. I cannot enter into a contract with this kind of treatment.