Telkom and Old Mutual Loyalty Funeral Cover (the pits)

Dear sir

I have been with Telkom Mobile for over a year and ever since then I have had the mot pathetic service from any industry. They off good and attractive deals, but the call centre is so terrible that it makes a person so infuriated that you have to retaliate by being rude to them. The inturn to the same to you. None of the other providers do that MTN VODACOM or CELLC. They offer you products which they themselves don't understand. Now! one of offers theyhave is called TELKOM LOYALTY FUNERAL, which is underwritten by OLD MUTUAL. This is how it works - when you purchases air time for R100 or more in a month your qualify for R10 000.00 funeral cover the following month. I used to do it using the USSD code *180#. Now when I tried doing it - it doesn;t work and it has been like that for over 10 days. When I enquired about it nobody at the call centre can give me an answer. One agent said that I should download the OLD MUTUAL APPLICATION, but it doesn't work. I till today have not received a a reasonable explanation from both Telkom Mobile and Old Mutual. I am sorry that Telkom has the most inadequately trained staff who doesn't know their elbow to their shoulders. The hell with them. Don't mislead lead people. Finally my argument is, what happens when you make a funeral claim, who is going to assist. Get your act together employ more non black people. This is the new south africa show that you are part of a democratic society, emply more knowledgeable non black people for your own damn sake. You are a disgrace