Telkom and Nudebt incompetence

<p>August, 2013, I took out a data contract from 8ta for R79 a month. The person at the Telkom shop then issued me with a sim card for the contract.<br />I could not get data through this sim-card. I went back to the Telkom shop and they said it was my ****le. I then purchased a Vodacom and Cell-C simcard and purchased data on these simcards. Both the Vodacom and Cell-C simcards worked as they should have. My 8ta contract sim card did not work. I then went online and purchased data for the sim card. It finally worked, I could use it with the data I purchased.<br />I went back to the Telkom shop and they said I must just wait and it will become active at the end of the month. It did not. I went back and complained and was told that they could not do anything about it. I refused to pay as I had not received any service/data yet. It was a month by month contract anyway.<br />I continued to use the ****le and sim card by purchasing data. I sort of forgot about Telkom and the contract that they had defaulted on. Too much hassle to have to drive half an hour to try get parking to go to the Telkom shop. Also too much trouble to argue and get nothing in return but stupidity.<br />After about 6 months, I started to get calls from Nudebt. 2 to 3 times a day. I am a teacher and they would call at all hours, disrupting my classes. They even called my school principal and told him about my bad debt, putting me in a bad light (very embarrassing).<br />After going back and forth to the Telkom shop and many phone calls to Telkom later. I had, had enough and took the day off and spent it at the Telkom shop. It turned out that the person at the shop had given me the wrong sim-card, i.e. wrong cell number ( ********** 853, given sim) to the contract cell number ( ********** 701, contract sim). A Telkom mistake. They couldn't give me the correct simcard.<br />They logged the complaint on their system again (ref. ********** 3) (I had so many reference numbers) and I finally got a call from Telkom in early 2015, they apologised and asked what I wanted done. I said that the debt had to be cleared as I had not used their service at all (They verified that I had not used any data on the contract on their system). They stated that it would take a few days to clear the debt and that they were going to start the contract from scratch. I said NO THANK YOU. I had had enough.<br />Nu-debt continued to call me a few times a day and they were pretty rude. Then the calls stopped and I thought that Telkom had finally sorted their stuff out.<br />The week of Oct 2016, I wanted to invest some of the money I have saved into a policy for the children I look after in an orphanage. I got a call that stated I had been blacklisted and could not invest with the financial institution. <br />I have never received a notification IN WRITING from Telkom or Nudebt that they will put a default listing on my credit report. I have never received a notification IN WRITING which states that I will get a listing at the credit bureaus. On the contrary, I thought this issue was resolved.<br />The Telkom shop had closed down in 2015. To talk to them I have to travel 3 hours to get to a Telkom shop.<br />I contacted Transunion and Compuscan and they looked into the situation. It had an adverse block. They contacted Telkom and Telkom removed the block according to my new credit report. Then in Dec 2016, I received a 3 sms’ from Nudebt, phone number ********** 277 telling me that they are giving me a 24 notice before listing if I don’t make payment. </p> <p>I got hold of Telkom on their Facebook page and they have promised to contact me and get this thing sorted out. They never have contacted me and this thing is not sorted out.</p> <p>Here are the communications:</p> <p>12/22/2016 2:49pm<br />Hi, sorry for the delay & any frustrations caused, will have our team follow-up & advise, can we also trouble you to please PM your ID number & which number we can use as a contact number , thanks ^JD</p> <p><br />12/22/2016 5:12pm<br />Thanks. reference numbers ********** 3 and ********** 6 id no. ********** 134089</p> <p><br />12/22/2016 9:12pm<br />Hi Arthur, We have logged your query with our mobile team to advise.^BD</p> <p> </p> <p>12/26/2016 2:42pm</p> <p>Hi Arthur,Please be advised that we have requested our billing team to assist with reinstating your account and the will contact you to assist.^LR</p> <p><br />12/26/2016 5:53pm<br />I dont want the account. Just want the debt cleared please.</p> <p><br />12/26/2016 8:54pm<br />Hi Arthur, please note that we will update our team and we will get in touch with you.^MD</p> <p><br />12/28/2016 7:00pm<br />tnks</p> <p><br />12/28/2016 8:37pm<br />You are welcome.^MT2</p> <p><br />Jan 23rd, 4:25pm<br />Nudebt still on my case ... do you have a case number to give them to stop contacting me every day.</p> <p><br />Jan 23rd, 9:23pm<br />Hi Arthur, we will get our mobile team to follow up for you.^HP</p> <p><br />Jan 27th, 5:02pm<br />Hi, please inbox us your contact number and alternative number for further assistance.^TM3</p> <p><br />Jan 28th, 5:52pm<br />079******* only contact me after 2h30 as I am a teacher. Thanks</p> <p><br />Jan 29th, 4:16am<br />Hi, thank you for providing details. Please note that we will update our team.^MD</p> <p><br />Jan 30th, 8:40am<br />Hi. Kindly know that we have made follow up with our collection team and feedback will be communicated to you.^ST</p> <p><br />Jan 31st, 10:26pm<br />tnks. I would like that in writing to ********** please.</p> <p><br />Feb 1st, 8:08am<br />Hi, we will have the consultant assist. ^GE<br /><br /></p> <p>30 March, 9:21pm<br />Nudebt still on my case ... they say I owe R1482 now and have put a trace locator on my credit bureau profile. Someone was supposed to come back to me in February. What now? <br />Section 40 of the Consumer Protection Act (which regulates 'unconscionable conduct') provides that 'a supplier or an agent of the supplier [that would be the debt collector] must not use...coercion, undue influence, pressure, duress or harassment, unfair tactics or any similar conduct, in connection with any...(d) demand for, or collection of, payments for goods or services by a consumer'. </p> <p> </p> <p><br />What do I do now? I am so peeved! I also had to pay to get a credit report. Can I go to court and sue Telkom and Nudebt for ******ion, harassment and Crimen injuria?</p>