Telkom and Mobile talk misleading of sales

<p>I have a HUGE complaint. I can’t believe Telkom can keep client happy. I am trying so long to get this issue resolved. Here is exactly what happened. The end of August 2016 I received a call from Mobile talk about a “special” offer they have, the special was 20GB anytime LTE data with a router etc. My husband noticed that it’s not 20GB anytime. Its 10GB daytime and 10GB night time (This is not what we want and what was sold to us). On this call they asked if I want the “Rescue box” service as well (online backup thing). I said “NO” we don’t want anything extra. Then the asked when the registration debit order need to go of my bank account for mobile talk. I then said 1st of the month. The debit order went of the 15th of the following month, that was not the arranged date and that led to penalties I had to pay at the bank because I didn’t have enough money in my bank account (Thanks Mobile Talk). That’s not all, there was also a debit order that went off for that rescue box thing I said NO to of R50. We lost the money and faced penalties at the bank due to a bounced debit order.</p> <p>After complaining at mobile talk they listened to the recording of the sale between the sales person from mobile talk and myself. It came out that mobile talk was wrong by misleading clients about the products and services they are selling. Then I received a statement from Telkom. I queried this with Telkom once I received the statement although I told mobile talk I want to cancel. I then got communication from Charles Legege the 4th of October to fill in a cancelation form. I completed the form and send it to Mobile Talk" ********** and ********** the 12th of October 2016.</p> <p>Someone from Telkom arranges an appointment for collection of the LTE router. The router was collected the 19th of October 2016. We hoped this was our last interaction with Telkom after all of the issues mentioned above.</p> <p>That was the last communication until today the 1st of November 2016. For some reason Telkom deducted R548.20 from my account. After having issues with Mobile talk and Telkom, including communication about cancelations numerus times telephonically and via email we are still sitting with this ********** I can’t believe Telkom can’t just cancel the account and leave us alone. Someone please just sort out this issue. We are not willing to pay any fee for any service we received because we were misleaded.</p>