Telkom and it's putrid customer service

Hi,

Hope you are all well.

I wanted to share my story regarding yesterday's happenings when calling telkom mobile which I've been trying to get through to for a month. I've been trying to speak to someone as I upgraded and received a 20gig promo data valid for a month. Which for some reason I could not use, I needed to Hotspot from my husband's phone who has the same upgrade and promo offer.

When I called in the woman was advising u need to do network checks and so forth, I then queried about the data as it has an expiry date and I haven't used it and wanted to know if I can have an extension.

She flat out said no as it expired , I said I unfortunately can not accept that and want to speak to a supervisor, she refused and told me her manager will tell me the same thing she just said. I had to remain persistent and she then said she can't transfer me as she is working from home but she will have her manager email me, same day.

I am still waiting for contact to be made.

How is all this fair, she knows I had a connection issue, she knows I did not use the data but that all goes unacknowledged, where is the customer service? Their service has been bad but now with their agents working from home it's useless calling in to have a problem resolved, you better off wishing it will go away on its own.